1-888-789-7777

Are you concerned that you or someone you care about has a gambling problem?

Call the Connecticut Problem Gambling Helpline Toll-Free • Confidential • 24-hour Assistance

Hablamos Español. Para Información Adicional…

If you are looking for assistance in another state, contact the National Problem Gambling Helpline at 1-800-522-4700. Click here for more information.

Background:

In 1993, the Connecticut Council on Problem Gambling’s Helpline was introduced to Connecticut.  In 1994, funding was received from the Mashantucket Pequot Tribal Nation, which enabled the Helpline to begin operations 24 hours a day/7 days a week for callers seeking help with a gambling problem. Currently, the Helpline is funded by the Mashantucket Pequot and Mohegan tribes and the CT Department of Mental Health and Addiction Services,  Helpline calls are answered by trained who assist  callers in gathering needed information, exploring options for treatment, and/or providing support during a time of crisis. Referrals to treatment services and/or self help groups, such as Gamblers Anonymous or Gam-Anon, are often made.

Purpose

The primary purpose of the Problem Gambling Helpline is to provide free, immediate, and culturally and linguistically relevant support and referral assistance, 24 hours a day, 7 days a week, to problem gamblers, family members and others who have been adversely affected by problem gambling.

Goals

  • Assist individuals and families to obtain access to a range of problem gambling related information and services;
  • Disseminate the Helpline number across the state of CT by means of various media, CCPG materials, and postings at various locations, including locations where gambling takes place;
  • Collect and widely disseminate information about the demographics of problem gamblers and significant others and the negative effects of problem gambling on individuals, families and the community;
  • Utilize Helpline data to target at-risk and under-served groups for education and prevention programs;
  • Utilize Helpline data to advocate for adequate funding for services and to inform public policy;
  • Conduct evaluations of Helpline operations, linkages and subsequent services to help improve Helpline and treatment services.

What does the Helpline do?

The Problem Gambling Helpline (PGH) serves three main functions for the gambler and/or family member who calls.

To refer or provide information to problem gamblers and concerned significant others to appropriate resources that include:

  • Problem Gambling Services/Bettor Choice treatment programs in the geographical area of the caller.
  • Gamblers Anonymous and Gam-Anon meetings or other self-help groups.
  • Literature about problem gambling
  • Other State Helplines or Affiliate Councils of the National Council on Problem Gambling
  • Other relevant community resources as deemed appropriate for meeting the caller’s needs

To provide resource information to professionals and employers about problem gambling, including information on Gamblers Anonymous/Gam-Anon meetings, treatment programs, training opportunities for staff/employees, literature and more.

  • To serve as a point of entry to CCPG resources.  Media calls are routed to the CCPG office.  Typical media requests are for statistics, feature stories,  comments on relevant local, regional or national news stories related to problem gambling and under-age gambling. CCPG Helpline and Chat contact information are provided to the media.